"Why do I have to do the insurance company's work to get my claim paid?"

This is another question that we hear a lot. Whether or not you are dealing with your own insurer or someone else�s insurer, be prepared to be involved in the claim.

Here's why: Processing a claim is rarely one-sided, and your participation is needed.

You may be asked to provide information, statements, photos, receipts or other things to support your claim.

You may be asked to attend what's called an "exam under oath" or go to an independent medical exam to verify claim details and injuries.

In order to promote a resolution to your claim, we recommend that you actively be involved, ask questions, and be ready to help with processing your claim.